About
28 years of enterprise experience, without the enterprise attitude.
21 Knots was founded in 2020 by Jean-Sé Dorais, drawing on 28 years of enterprise software at Oracle and other Fortune 500s. The premise: bring that discipline to sales, marketing and creative teams, working alongside your IT team or filling in where you don't have one.
Team
Small, certified, senior.
Jean-Sé Dorais
Founder
Rebecca Tasetano
Asana Practice Lead
Mission
To help creators and makers grow their organization by connecting with their customers in a whole new way.
Values
Partners, not vendors
Our commitment doesn't end at go-live. Your success is our business model.
No BS
Honest assessment. If you don't need us, we'll tell you.
Ship it right, ship it fast
We respect your time and budget. No scope creep.
1% back
Pledge 1% member: one percent of time and profits, donated.
Certifications
We put in the hours. Here's the proof.
Sales Cloud Consultant
Tableau CRM & Einstein
Business Analyst
Administrator
UX Designer
Platform App Builder
Salesforce Partner since 2020 · Asana Solutions Partner
Why a Brooklyn shop?
Most CRM consultancies serve enterprise. We serve creative firms: agencies, studios, architects, makers, and creative businesses under 1,000 people. Fast-moving. Allergic to ceremony. Our default isn't a 12-week SOW; it's a fixed-scope proposal and a producer who knows what to do on Monday.
2020
Founded in Brooklyn, NY
28 yrs
Enterprise software experience
2
Platforms we go deep on
1%
Time & profits pledged to good causes